Report exposes rot on poor grading system in a water company
SEE ALSO :Sh3b water goes down the drainFort Beverages is under Muswaso but registered as a separate company. The team probed the company from January, at the request of Water and Irrigation Executive Paul Macharia, as the county government plans to merge five local water companies. No quality tests Also discovered was faulty tanks at treatment plant and failure to carry out water quality tests. Regulator's Chief Executive Officer Robert Gakubia, in the report dated July 16 addressed to the water company's Managing Director Daniel Ng'ang'a, details missing and incomplete records of customers complaints.
SEE ALSO :We won't surrender our staff, say firmsThe report reads in parts: “We heard complaints pertaining to mismanagement, weak control systems and failure to share customer satisfaction survey results with the company staff and other stakeholders”. The regulator recommended installation of pipeline marked posts, covering of water chambers, addressing issue of non-billed water. When reached for comment yesterday, Ng'ang'a said he was yet to see the report. "I am away from the office. Let us discuss the issue when I have seen the report," he said.
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