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What digital finance will look like in 2020 and beyond

Man paying with NFC technology on credit card,at a pharmacy    PHOTO  ;   COURTESY

Kenya: Many of today’s banking customers expect more from financial services providers. Their expectations are shaped by their experiences outside the banking sector, where content, interactions and features may be much richer and more compelling.

They trust their peers more and rely on recommendations to make decisions on whether to buy one bank’s products and services or shop elsewhere.

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