Please enable JavaScript to view advertisements.
×
App Icon
The Standard e-Paper
Kenya’s Boldest Voice
★★★★ - on Play Store
Download App

KQ ordered to refund passenger Sh415,000 for overbooking

Kenya Airways Chief Executive Officer Allan Kilavuka (PHOTO: FILE)

The Competition Authority of Kenya (CAK) has ordered Kenya Airways to pay a passenger over Sh400,000 for failing to board him onto a flight despite paying for a ticket and checking in online.

In a landmark decision, CAK said the national carrier erred in overselling tickets from Kigali to Nairobi and failing to give the passenger a seat.

Premium Article

Get Full Access for Ksh299/Week.

Uncover the stories others won't tell. Subscribe now for exclusive access.
Continue Reading  →
What you get
  • Unlimited access to all premium content
  • Ad-free browsing experience
  • Mobile-optimised reading
  • Weekly newsletters & digests
Pay via
M - PESA
VISA
Airtel Money
Secure Payments Kenya's most trusted newsroom since 1902
Support Independent Journalism

Stand With Bold Journalism.
Stand With The Standard.

Journalism can't be free because the truth demands investment. At The Standard, we invest time, courage and skills to bring you accurate, factual and impactful stories. Subscribe today and stand with us in the pursuit of credible journalism.

Pay via
M - PESA
VISA
Airtel Money
Secure Payment Kenya's most trusted newsroom since 1902