What consumers should do if businesses violate their rights

At a Twitter Space event I attended recently, one of the speakers noted that the “Constitution of Kenya democratised our political, social and consumer rights. But as Kenyans, we have not fully embraced our consumer rights against bad business practices by corporates.”

The speaker also posited that Kenya’s consumer protection culture is underdeveloped, and that various stakeholders need to play their individual and collective roles to reel in businesses that are taking advantage of consumers in their pursuit for profits.