×
App Icon
The Standard e-Paper
Kenya’s Boldest Voice
★★★★ - on Play Store
Download App

Six ways to read a customer’s mind

Customer service operator

The modern customer is impossible to ignore these days. This is largely because digitisation has obliterated the gap between the buyer and seller.

Customers have numerous platforms through which to express their thoughts, as well as compare brands. With the Internet, the power truly lies with the consumer.

Get Full Access for Ksh299/Week.
Uncover the stories others won’t tell. Subscribe now for exclusive access
  • Unlimited access to all premium content
  • Uninterrupted ad-free browsing experience
  • Mobile-optimized reading experience
  • Weekly Newsletters
  • MPesa, Airtel Money and Cards accepted
Already a subscriber? Log in