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Improve service delivery at Jomo Kenyatta International Airport

The captain, through the public address system, readied us for landing: Nairobi is warm and dry, he said. After more than seven hours in the skies, many travellers like me, look forward to touch down.

So, as the plane taxied on the Jomo Kenyatta International Airport tarmac, peeping through the window, most passengers on the Dubai-Nairobi flight could see that the runway was wet and the rain was coming down in torrents. Most of us gave no thought of that.

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