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Kenyan mobile service providers have yet again failed to meet the quality of service (QoS) targets set by the industry regulator. This has seen criticism levelled at the Communications Authority of Kenya (CA) on its ability to police phone operators.
For the fifth year running, the quality of service report by CA, indicates neither Safaricom, Airtel Kenya nor Telkom Kenya’s Orange satisfied service standard thresholds. This comes amid rising criticism that the authority is not enforcing penalties for non-compliance more strictly leading to apathy among service providers.
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