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From the look of things,  the cases against the three Kenyans facing charges at the ICC will now be heard in either Kenya or Tanzania. The discredited court appears to have succumbed to pressure from African leaders who petitioned recently in Addis Ababa that the hearings be held on African soil.

Among other things, the leaders led by Uganda’s Yoweri Museveni, accused ICC of being biased against Africa and of being used by the West as a weapon against leaders who didn’t tow its line. They also pointed out that no Western leader has ever been charged at the ICC.

While some of their concerns  could be genuine, it’s obvious that Africa is not yet out of the woods and our leaders are the main problem. ICC may be guilty as accused, but it has hitherto played an important role; that of instilling the fear of God in blood thirsty leaders. In fact, PointBlank is strongly convinced that ICC was the main factor behind Kenya’s peaceful March elections. What will happen if these leaders manage to  box ICC out of the scene? Who will deal with Africa’s killer dictators? Or have all our judicial systems suddenly come of age?

Nokia Care’s uncared for customer 

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On May 27, Ms Owuoche Elizabeth, visited Nokia Care at the Hilton hoping that her broken cell phone screen would be taken care of in a matter of minutes. She was wrong. She ended up waiting for 30 minutes to be served and ‘connecting’ with other people also awaiting for service.

As Nokia is a popular brand, Elizabeth notes many customers visit the care centre every day. Sadly, she says, there is only sitting space for about  four or five people and the rest are forced stand “as they wait for the three hurried ladies behind the counter to serve them”.

When her turn to be served came, Elizabeth was advised that her problem would take three to five days to fix. “Due to lack of feedback I called the centre on June 3. About ten calls later, my call was answered. To my surprise the lady said they did not know I had given an approval for them to make the phone,” she says and asks:

“Why then did I leave you the phone? Why did you not call me to confirm whether to proceed? Why did you say you would call me after three to five working days to pick up the phone?” Why, Nokia? Her contact is  0720967950.

Forgetful Equity Bank customer

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After she lost her Equity ATM  and national identity card, Milka Wanyoike confesses that she  has had a hard time withdrawing money, despite bearing a police abstract.

So when she got another ID, which took one year to replace,  she registered for replacement of her ATM card at Equity’s Kariobangi branch, hoping to put the past behind her.

But unfortunately, she was unable to write her signature accurately, something that she blames on ATM system, which she says has made it unnecessary for people to keep writing  their signatures.

As a result, the branch’s Customer relationship manager refused to issue her card and asked her go to Nakuru where she originally opened her account and redo her signature.

This, Milka says, was despite the fact that she had her identity card and account number  card.

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“My question is, in this age of technological advancement,  why should I waste one or two days to travel all the way to Nakuru to confirm my original signature? Isn’t a fingerprint and an ID card more than enough evidence to proof that I am the bona fide account holder,” asks Milka who can contacted on 0715108386.


Did Orange take client back to world wide web?  

Recently, Telkom Orange’s customer Orange Nancy Laura of Langata, Nairobi wrote here about delay by the firm to resolve an issue she had complained about. Nancy reported that although she paid for Internet on her Telkom Orange ASDL line in early April, her line unfortunately, went dead on April 14.  She then reported to Orange and received complaint reference numbers for both the landline and the data service that was disrupted. However, Orange did not sort out the problem and her visits to the company’s offices near Wilson Airport yielded only promises. The reference numbers she was given are 853901 (landline) and 853902 (Internet). Nancy said that the line goes off every month yet she has never received any refund the lost data service. Did Orange address this customer’s complaint?

Mombasa’s   Dancing nudists

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Mombasa resident Justin Nkaranga is appalled that some women have been arrested after they were found naked in a club. Nkaranga says that in the Coast, women dancing nude is “the norm in super night clubs”.

When I heard about it first,  I thought it was fiction. I couldn’t believe it until I saw it live and direct. Seeing is believing,” says  Nkaranga who adds: “I usually think that such pubs have special permits for public immoral exhibition,” he says.

Right from South Coast to Mombasa and North Coast, Nkaranga claims nudist dancers are a common feature, because of “their love of money”.

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