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Patients waiting to be served at Kenyatta National Hospital, Social Health Authority billing centre in Nairobi, on January 16, 2025. [Kanyiri Wahito Standard]
What was meant to be a groundbreaking transformation of the healthcare system has instead unraveled into a muddled, frustrating transition.
The introduction of the Social Health Authority (SHA) that runs the Social Health Insurance Fund (SHIF) and other health funds was hyped as a means to universal healthcare.