Kenafric Industries reaches new heights with planning tool

Kenafric Industries, which deployed a comprehensive SAP Enterprise Resource Planning (ERP) management tool last year, has managed to raise its customer satisfaction levels, cut production costs and boost productivity. SAP’s implementation partner, iMark Technologies, had a track record of integrating SAP’s best practice change management methodologies within small and medium enterprises while meeting tight time-lines. Dr Gopalan Uppiliappan, group general manager and head of business improvement and strategy, says to successfully implement SAP ERP, you need to have an effective blueprint of your business processes, which will assist when configuring SAP’s software for the needs of the business.” According to Uppiliappan, firms need to ensure a user consensus when it comes to their expectations about the software so that they are able to properly manage these expectations. Kenafric Industries is now planning to implement SAP’s customer relationship management solution by the end of next year.