Wells Fargo: When hitting targets goes horribly wrong

Meeting targets is one of the core missions in any organisation interested in profitability. In fact, targets are so critical to performance that employees have been sacked or seen their salaries docked for failing to hit set numbers.

But organisational focus should not just be on meeting targets, but also on the methods used. In a story that is widely known by now, Wells Fargo employees were found to have created more than two million fake bank and credit card accounts on which they charged various fees.