Any Kenyan who wants to visit the Huduma center starting Monday, August 17, will now be required to book an appointment. Through a statement, the Ministry of Public service and gender stated that the move is aimed at minimizing time spent while queuing for services.
Also, the Huduma Kenya said they would roll out a system to help with minimising traffic. “In order to minimize the traffic as well as time spent queuing for services, Huduma Kenya is rolling out a service by appoint system. We will be rolling out the system gradually commencing with Huduma Centre GPO.”