Freedom that lasts for only 100 minutes

While admitting that yuMobile does offer cheap calls to subscribers, Mr Dennis Wa Gichangi has a bone to pick with the firm.

He accuses the company of coming up with “schemes that are completely exploitative”. Gichangi gives the example of a call plan called “Freedom 10”, which allows one to call for 100 minutes for only Sh10.

Mr Gichangi subscribed for the offer recently and as promised, was able to call for 100 minutes. As the offer was too good, he decided to subscribe a second time. Surprisingly, although he was billed for the offer, he was unable to call. This made him to call customer care. He was assured that all would be well the next day and that he would be able to call.

The following day, however, still no calls went through.

He called yuMobile again, and was reportedly informed that he could neither get a refund nor the 100 minutes.  He was further told that Freedom 10 was only a one time affair.

“My question to the MD, yuMobile, is as much as they have a limit to offers they give, why did they bill me for a service they knew would not be offered? 0751919309.