All in a day's work for a Kenyan debt collector

Every morning, before Nairobi starts shouting, I open my dashboard and stare at the list of overdue accounts like a teacher looking at a class full of troublemakers. Some names remind me of empty promises. Others remind me of "I'll pay tomorrow" warriors who have been stuck in the same "tomorrow" for five months. But the work must be done - so I take a deep breath, sip my tea like it's jet fuel, and dive in. I start by sending notices. Professional. Firm. Respectful. But let's be honest - some people read them like they're horoscopes: "This doesn't concern me today."