Water meter-reading app developed to minimise complaints

On any water or electricity company website, it is normal to find customers lamenting about receiving erroneous bills that sometimes end up being very costly.

But some customers don’t complain, especially if their complaint is negligible, or for lack of information of what steps they should take to ensure they are provided with the right bill. In Kisumu, this trend is now a thing of the past, thanks to a new app adopted by Wonder Kid Multimedia for Kisumu Water and Sewerage Company (Kiwasco).