One reason the expanding Kenyan middle class continues to brave the horrendous traffic jams in Nairobi to go to work using their cars is the chaotic nature of the matatu industry.
The majority of city residents, however, have to contend with an unreliability public transport system dominated by matatus that are infamous for arbitrary fare hikes, uncertain pick-up and drop-off points, abusive crew, loud music and insecurity, among other ills.