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The Standard Group Plc is a
multi-media organization with investments in media platforms spanning newspaper
print operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
In customer experience leadership, it is easy to get swept up in the urgency of daily operations—handling complaints, fixing broken processes, and responding to customer issues as they arise.
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