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Victory for customers as court blocks Safaricom's Bonga points expiry plan

Safaricom CEO Peter Ndegwa speaking during Safaricom plc FY25 investor briefing on 9th May 2025. [Wilberforce Okwiri,Standard]

The High Court in Nairobi has declined to lift its order barring Safaricom from expiring Bonga Point loyalty program and non-merchandise Bonga redemption.

On October 28, 2022, Safaricom issued a public notice indicating that bonga redeemed by its customers will have expiry dates.

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