Hospitals must stop treating their patients as customers

Doctor attending to a patient.

Accidents need a prompt medical response from healthcare providers to save lives. This also applies to patients with long-term medical conditions such as sickle cell anaemia and high blood pressure.

However, in Kenya, when you get an accident and a good Samaritan takes you to any of the hospitals, you are unlikely to get treatment until you deposit some hefty amount of money with the hospital.