How skewed KRA management structure is limiting effectiveness

Kenya Revenue Authority (KRA) was once an enviable institution. It had the most attractive and desired working environment in public service. It executed its core mandate of revenue collection effectively, and with integrity. Staff operated professionally in assessment of taxes. The institution embraced best management practices in tax administration. It earned a regional recognition as the leader in revenue collection.

KRA today is a pale shadow of itself. The days of glory are gone. Staff are demoralised as the institution sags under the weight of nepotism and cronyism. Staff misconduct and corruption have seized KRA and eroded its professionalism.