×
App Icon
The Standard e-Paper
Stay Informed, Even Offline
★★★★ - on Play Store
Download App
The Standard

Bank feted for customer service

By Fredrick Obura | 5yrs ago
National Bank of Kenya MD Paul Russo

National Bank of Kenya (NBK) has won two prestigious global awards for its customer service excellence.

The bank scooped the Customer Satisfaction and Happiness Award in the Global Banking and Finance Awards 2020. The awards recognise innovation, achievement, strategy, progressive and inspirational changes within the financial services world.

Premium Article

Get Full Access for Ksh299/Week.

Fact-first reporting that puts you at the heart of the newsroom. Subscribe for full access.
Continue Reading  →
What you get
  • Unlimited access to all premium content
  • Ad-free browsing experience
  • Mobile-optimised reading
  • Weekly newsletters & digests
Pay via
M - PESA
VISA
Airtel Money
Secure Payments Kenya's most trusted newsroom since 1902

Related Topics

National Bank Kenya Bankers Association
.

Similar Articles

Inside William Ruto-IMF fallout
Inside William Ruto-IMF fallout
President Ruto's government is resisting IMF demands for a painful debt restructuring, setting the stage for a high-stakes confrontation with the global lender.
Financial Standard
By Brian Ngugi
7 hrs ago
RBA, bourse tussle over Sh2.3tr pension assets investments
RBA, bourse tussle over Sh2.3tr pension assets investments
A proposal by the NSE to have the Retirement Benefits Authority revise the allocation formula of assets under management in favour of equities has been termed impractical.
Financial Standard
By Graham Kajilwa
8 hrs ago
Hits and misses in Kenya Pipeline IPO as State eyes more listing deals
Hits and misses in Kenya Pipeline IPO as State eyes more listing deals
The government’s IPO of Kenya Pipeline Company has breathed some life into Kenya’s equity market, with the share sale setting the stage for a new wave of State-backed listings at the NSE.
Financial Standard
By Macharia Kamau
8 hrs ago
Central Bank warns Middle East conflict could reignite inflation
Central Bank warns Middle East conflict could reignite inflation
Central Bank of Kenya has warned that rising tensions in the Middle East could push inflation up again and make it harder to maintain stable prices ahead of the next interest rate decision.
Business
By Brian Ngugi
9 hrs ago
Ruto assents to Infrastructure Fund Bill as KPC debuts at bourse
Ruto assents to Infrastructure Fund Bill as KPC debuts at bourse
The National Infrastructure Fund has finally come to pass, with the government saying the nation’s journey towards first world status has firmly been placed on course.
Business
By Irene Githinji
9 hrs ago
What to know about impact of US-Israel-Iran conflict on regional energy supply
What to know about impact of US-Israel-Iran conflict on regional energy supply
The ongoing conflict between the United States, Israel, and Iran is creating increasingly widespread ripple effects across the Middle East.
Business
By Xinhua
1 day ago
Ruto man Ndii rules out new negotiations with IMF team
Ruto man Ndii rules out new negotiations with IMF team
A standoff between Kenya and the IMF over a new multi-billion-dollar loan programme deepened last week after David Ndii, declared that the country was “not negotiating” with the lender.
Business
By Brian Ngugi
1 day ago
Sacco gross loans surpass Sh900b mark
Sacco gross loans surpass Sh900b mark
The amount of loans disbursed by Saccos across the country exceeded Sh900 billion in December 2025, according to the latest quarterly industry statistical analysis update from Sasra.
Business
By Graham Kajilwa
1 day ago
Summit calls for stronger partnerships to tackle youth unemployment
Summit calls for stronger partnerships to tackle youth unemployment
Private sector players were urged to take a more active role in shaping training programmes.
Business
By Mate Tongola
2 days ago
Foreign capital surges as tourism boom drives Sh258 billion
Foreign capital surges as tourism boom drives Sh258 billion
Kenya is seeing a surge in foreign capital, with a tourism boom helping drive investments to Sh258 billion as investors target East Africa’s key economic hub.
Business
By Sofia Ali
2 days ago
.

Latest Stories

Inside William Ruto-IMF fallout
Inside William Ruto-IMF fallout
Financial Standard
By Brian Ngugi
7 hrs ago
Hits and misses in Kenya Pipeline IPO as State eyes more listing deals
Financial Standard
By Macharia Kamau
8 hrs ago
RBA, bourse tussle over Sh2.3tr pension assets investments
Financial Standard
By Graham Kajilwa
8 hrs ago
Central Bank warns Middle East conflict could reignite inflation
Business
By Brian Ngugi
9 hrs ago
.

The Standard Insider

.

Digger Classified

GET OUR NEWSLETTER

Subscribe to our newsletter and stay updated on the latest developments and special offers!

CONNECT WITH US

FOR THE LATEST JOB ADVERTS

join Digger Classifieds telegram channel
The Standard
© 2026. The Standard Group PLC. All rights reserved