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Safaricom responds to client's complaint on 'strange' M-Pesa transaction

Safaricom says no M-Pesa transaction can go through without a PIN prompt. [Courtesy of Freepik]

Telecommunications company Safaricom has moved to allay fears after a subscriber complained that an M-Pesa transaction was automatically started on his phone without his authorisation.

Facebook user Alvan Love took to the social media platform on Monday, February 6 to allege that his phone "tried to send money by itself".

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