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The Standard Group Plc is a
multi-media organization with investments in media platforms spanning newspaper
print operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
KCB Kenya customers can now interact with the lender via the popular messaging service WhatsApp.
The bank has deployed a digital customer service platform designed by Sparkcentral, a San Francisco-based firm. The platform will create a centralised communication hub for KCB digital customer care interactions.
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