MultiChoice has unveiled an exciting new mobile app called MyDStv that will put the power of self-service in customers’ hands.
MyDStv has been specifically-tailored to the Kenyan market to ensure minimal data consumption and ease of use and will be available for download in Kenya from February 25, 2019 via the iOS and Android app stores at no cost.
“In this ever-growing digital environment, it’s our mission to a stay ahead of the curve and continue to enrich our customers’ lives by putting them at the heart of everything we do. This app has been designed with the customer in mind to provide them with a simple and easy way for them to enjoy their video entertainment,” says Rajan Soobramoney, Head of Digital Enablement for Multichoice Africa.
“The new app will form part of the numerous digital platforms that are innovative and functional to meet the ever-changing needs and demands of our valued customers,” he added.
Once the app is downloaded, DStv customers - regardless of package can logon using their customer details (Last name or mobile number plus their smartcard number) from wherever they may be.
After logging in, customers will be able to manage and pay their DStv account and view their payment history, manage notifications settings, change their DStv package, update contact details and fix decoder errors
“By enabling customers to independently manage their accounts, we expect to see a reduction in queries and queues at the call-centres, thereby freeing up our customer-facing staff to provide improved one-on-one support to those customers who require it. Our goal is to provide an accessible, affordable and efficient platform for self-service to improve overall customer experience when engaging with DStv,” concludes Rajan
The functionality of the MyDStv app will continually be assessed and updated to adapt to digital technology advancements that will improve customer experience. DStv customers can also access the DStv Self-Service platform online by visiting selfservice.dstv.com.