MultiChoice launches mobile self-service app
SEE ALSO :Multichoice warns of full-year lossOnce the app is downloaded, DStv customers - regardless of package can logon using their customer details (Last name or mobile number plus their smartcard number) from wherever they may be. After logging in, customers will be able to manage and pay their DStv account and view their payment history, manage notifications settings, change their DStv package, update contact details and fix decoder errors “By enabling customers to independently manage their accounts, we expect to see a reduction in queries and queues at the call-centres, thereby freeing up our customer-facing staff to provide improved one-on-one support to those customers who require it. Our goal is to provide an accessible, affordable and efficient platform for self-service to improve overall customer experience when engaging with DStv,” concludes Rajan The functionality of the MyDStv app will continually be assessed and updated to adapt to digital technology advancements that will improve customer experience. DStv customers can also access the DStv Self-Service platform online by visiting selfservice.dstv.com.
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