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Kenya's Safaricom resists tariff cuts to avoid price war

By Reuters | Published Mon, August 13th 2018 at 09:25, Updated August 13th 2018 at 09:31 GMT +3
Safaricom CEO Bob Collymore (PHOTO: STANDARD)

Safaricom has no plans to reduce its call rates after rival Airtel cut its prices as it wants to avoid a price war, its chief executive officer said on Friday.

On Thursday, Airtel cut its call rates to all other networks to Sh2 ($0.02) a minute. The company said the new tariff amounted to a 50 percent reduction in prices. Safaricom charges 4 shillings a minute.

“We are seeing a new price war coming,” Chief Executive Bob Collymore told reporters. “We are not going to move our prices. If we lose market share as a result of that then that is fine. We have to maintain a sustainable business.”

Prasanta Das Sarma, the chief executive of Airtel Kenya, said earlier this week the company had reduced its prices to attract more users.

The new tariff “gives double the value to the customers as now they can talk twice as much,” Das Sarma said in a statement.

Collymore, who returned to work this week after a nine-month medical leave, said he had battled acute myeloid leukaemia, a type of cancer that inhibits white blood cell production, and the cancer had gone into remission.

Safaricom, which is 35 percent owned by South Africa’s Vodacom, controls about 67 percent of Kenya’s mobile market, with close to 30 million subscribers.

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The other big players are Bharti Airtel’s Kenyan business, which has a 19.7 percent market share, and Telkom Kenya, controlled by London-based Helios Investment, with 8.6 percent of the market.

Airtel’s Kenyan business first went on the offensive on prices in August 2010, when it slashed its call rates by 50 percent to Sh3 per minute, forcing Safaricom to introduce new tariffs as low as Sh2 per minute.

But when Airtel cut its tariff to Sh1 a minute in January 2011, Safaricom held back and kept its prices constant.

That decision allowed Safaricom to invest in its network and maintain its commanding lead, Collymore said.

In May, a draft report of a study commissioned by Kenya’s telecoms regulator recommended that Safaricom should offer rivals access to its transmission sites and its network of mobile money outlets to increase competition.

Airtel and Telkom Kenya want the report to be implemented.

Collymore told a parliamentary committee on Monday that his company does not hinder competition.


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