How consistency, reliability spur growth of your business

Business growth depends not only on marketing but also on consistency and reliability, which build customer trust and long-term relationships.

By Chrispine Magak 1 month ago

Premium

An open letter to SMEs: Do you know your customer's customer?

An open letter urges SMEs to look beyond their direct clients and understand their customers’ customers as a powerful strategy for deeper growth and stronger value creation.

By Chrispine Magak 1 month ago

Small business, big networks: An open letter to SMEs

Did you know that your suppliers are your first advantage?

By Chrispine Magak 1 month ago

Premium

From trust to growth: the rise of micro-multinationals

In digital markets, trust functions as critical infrastructure, enabling the growth of micro-multinationals by ensuring reliable systems and consistent institutional responses.

By Chrispine Magak 1 month ago

Why apologies matter as much as fixes in digital business

For leaders running digital businesses, the lesson is clear: fixing a technical problem does not automatically restore customer confidence

By Chrispine Magak 2 months ago

Why customers often adopt technology through social networks

Customers often adopt new technologies through social networks because enterprises increasingly invest in digital channels, data platforms, and automation to boost efficiency.

By Chrispine Magak 2 months ago

The silent exit: A signal digital businesses should never ignore

In African markets, complaints carry a social cost. Many customers do not want to jeopardise their relationship with the service provider, because they believe in long-term relationships.

By Chrispine Magak 3 months ago

Why technology adoption fails even when it works

This “silent exit” by customers from digital platforms is the most expensive failure mode of all, because it arrives without warning and is detected too late.

By Chrispine Magak 3 months ago

How consistency, reliability spur growth of your business

Business growth depends not only on marketing but also on consistency and reliability, which build customer trust and long-term relationships.

By Chrispine Magak 1 month ago

Premium

An open letter to SMEs: Do you know your customer's customer?

An open letter urges SMEs to look beyond their direct clients and understand their customers’ customers as a powerful strategy for deeper growth and stronger value creation.

By Chrispine Magak 1 month ago

Small business, big networks: An open letter to SMEs

Did you know that your suppliers are your first advantage?

By Chrispine Magak 1 month ago

Premium

From trust to growth: the rise of micro-multinationals

In digital markets, trust functions as critical infrastructure, enabling the growth of micro-multinationals by ensuring reliable systems and consistent institutional responses.

By Chrispine Magak 1 month ago

Why apologies matter as much as fixes in digital business

For leaders running digital businesses, the lesson is clear: fixing a technical problem does not automatically restore customer confidence

By Chrispine Magak 2 months ago

Why customers often adopt technology through social networks

Customers often adopt new technologies through social networks because enterprises increasingly invest in digital channels, data platforms, and automation to boost efficiency.

By Chrispine Magak 2 months ago

The silent exit: A signal digital businesses should never ignore

In African markets, complaints carry a social cost. Many customers do not want to jeopardise their relationship with the service provider, because they believe in long-term relationships.

By Chrispine Magak 3 months ago

Why technology adoption fails even when it works

This “silent exit” by customers from digital platforms is the most expensive failure mode of all, because it arrives without warning and is detected too late.

By Chrispine Magak 3 months ago

How consistency, reliability spur growth of your business

Business growth depends not only on marketing but also on consistency and reliability, which build customer trust and long-term relationships.

By Chrispine Magak 1 month ago

Premium

An open letter to SMEs: Do you know your customer's customer?

An open letter urges SMEs to look beyond their direct clients and understand their customers’ customers as a powerful strategy for deeper growth and stronger value creation.

By Chrispine Magak 1 month ago

Small business, big networks: An open letter to SMEs

Did you know that your suppliers are your first advantage?

By Chrispine Magak 1 month ago

Premium

From trust to growth: the rise of micro-multinationals

In digital markets, trust functions as critical infrastructure, enabling the growth of micro-multinationals by ensuring reliable systems and consistent institutional responses.

By Chrispine Magak 1 month ago

Why apologies matter as much as fixes in digital business

For leaders running digital businesses, the lesson is clear: fixing a technical problem does not automatically restore customer confidence

By Chrispine Magak 2 months ago

Why customers often adopt technology through social networks

Customers often adopt new technologies through social networks because enterprises increasingly invest in digital channels, data platforms, and automation to boost efficiency.

By Chrispine Magak 2 months ago

The silent exit: A signal digital businesses should never ignore

In African markets, complaints carry a social cost. Many customers do not want to jeopardise their relationship with the service provider, because they believe in long-term relationships.

By Chrispine Magak 3 months ago

Why technology adoption fails even when it works

This “silent exit” by customers from digital platforms is the most expensive failure mode of all, because it arrives without warning and is detected too late.

By Chrispine Magak 3 months ago

James Odu Cobra: Gone but not forgotten

Football fans are mourning one of their own — James Oduor Radido alias Odu Cobra.

By Chrispine Magak 7 years ago

Shabana players feeling ‘Njaanuary’

Players at the newly promoted Shabana FC are yet to receive their December salaries and match allowances, The Nairobian has learnt.

By Chrispine Magak 7 years ago

The 10 commandments of sports betting in Kenya

It is important to bet with your head and not your heart. To do so, you must learn to adhere to certain rules.

By Chrispine Magak 7 years ago

The Special One: This is Mourinho’s Kenyan girl

Meet Silvana Lelesit, Kenyan girl who stole Jose Mourinho’s heart

By Chrispine Magak 7 years ago

Kenyan rising stars: Players to look out for in 2019

The new year is upon us, with most sporting activities already underway. As the curtains are drawn to usher in 2019, young rising stars across the cou

By Chrispine Magak 7 years ago

Five useful betting tips for beginners

A new year is here, and opportunities for new beginnings have come with it. We bet you’ve been thinking of starting to bet - with a mindset of winning

By Chrispine Magak 7 years ago

Broke Gor Mahia coach Kerr jogged from Kileleshwa to Jericho for training

Former Gor Mahia coach Dylan Kerr, who recently relocated to South Africa, lived in a rented house in Nairobi’s Kileleshwa estate, but which had no el

By Chrispine Magak 7 years ago

Missing Kenyan rugby player found partying after thorough search

The girlfriend of Kenya Harlequins rugby player who reportedly went missing last week has spoken about the saga.

By Chrispine Magak 7 years ago

‘Ambia Mike Sonko awachane na PR’ – Sports CS Echesa

Sports CS Rashid Echesa has dismissed Governor Mike Sonko’s latest efforts to bail out stranded stars and sports federations as a “public relations st

By Chrispine Magak 7 years ago

What betting fans need to know about Mariga and Joey Muthengi

Rumours are rife that football star McDonald Mariga and former TV presenter Joey Muthengi are an item.

By Chrispine Magak 7 years ago

Legends of Kibera: Kriss Darlin scores in Betika exhibition match

The famous reggae DJ Kriss Darlin is the talk of town after he stepped up to console the Kenyan football legends team against Kenyan Premier League si

By Chrispine Magak 7 years ago

Omar Kasongo: Boxing whizz kid whose dreams were floored by a computer

The man, clad in a red Kenya sporting shirt, leapt towards Nigerian-Canadian David Defiagbon. It was round one, 1996, Atlanta, Georgia, United States,

By Chrispine Magak 7 years ago

Six common terms you’ll never know if you don’t bet

Coded language used by bettors

By Chrispine Magak 7 years ago

Amputees wear ‘Sonko Rescue Team’ jerseys at the 2018 World Cup [Photos]

The Kenya national amputees football team had to wear Sonko Rescue Team jerseys at the 2018 World Cup tournament in Mexico.

By Chrispine Magak 7 years ago

Do you know you can always call your betting company if you keep losing bets?

Tens of betting companies have sprouted in the country and gamers clearly have more options to try out their luck.

By Chrispine Magak 7 years ago

Amputees forced to wait for 12 hours only to receive shock of their lives [Photos]

The Kenya National Amputee Football team’s dream to represent the country at this year’s World Cup competition may not be realised.

By Chrispine Magak 7 years ago