The Standard Group Plc is a
multi-media organization with investments in media platforms spanning newspaper
print operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
Patricia Nalyanya, a customer experience manager educating small business owners on matters loans. [Photos, Juliet Omelo]
In Kenya's increasingly competitive financial landscape, banks and fintechs are rapidly learning that products alone-no matter how innovative-do not guarantee sustainable growth.
The real differentiators are the experiences they provide their customers, and how effectively they educate them to use financial products responsibly and efficiently.
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