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Saccos should embrace digitisation to remain relevant

Digital transformation improves customer experience. [iStockphoto]

Digital technologies are transforming every facet of human life and the financial sector is not an exception.

Digital transformation is changing how financial services are offered and accessed. In its simplest form, digital transformation involves the integration of digital technology into all areas of operation. For Saccos, digitisation of their data, use of automated technologies, mobile money services, block chain technologies, and smart technologies, among others, promises to simplify their operations and improve efficiency in operations, processes, and delivery of financial services.

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