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Where firms can start when behind on digital shift

Epson Regional Head, East and West Africa, Mukesh Bector. [File, Standard]

Digital transformation: We've all heard the phrase a thousand times. It's a buzzword that's been around for a couple of decades. Yet it can mean different things depending on the organisation that needs to change.

Digitalisation in a company selling insurance will be wildly different from one in manufacturing or marketing soft drinks. And across the public sector, digital transformation will be distinct depending on the service being delivered.

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