When dealing with healthcare grievances, the patient is king

Give a detailed and candid explanation of what transpired (Photo: iStock)

A recent sad story about a boy who died while awaiting life-saving treatment at a major referral hospital has reignited debate about grievances on healthcare services.

It's difficult to pinpoint exactly what transpired at the facility, but it seems the boy's next of kin don't have the answers. This is an example of many scenarios in which patients raise issues pertaining to good services within healthcare facilities.