CA wants telcos to answer customer calls in less than 20 seconds

Communications Authority of Kenya CEO Ezra Chiloba. [Denish Ochieng, Standard]

The Communications Authority of Kenya (CA) has published tough guidelines that telecommunication companies will have to adhere to as it seeks to protect consumers from unfair treatment.

The guidelines offer consumers an opportunity to block all marketing messages sent to their phones as SMS, while at the same time requiring telcos to refrain from sending such text messages at night to customers who opt to receive them.