Hospitals get the thumbs-down on customer service

Kenyans rate public health facilities lowest in the new survey, citing slow speed in attending patients as well as negligence. [File, Standard]

Kenyans have rated hospitals as the worst performers in terms of service delivery, according to a new consumer survey.

The latest survey by mSurvey, a consumer feedback company shows hospitals, particularly public ones, experienced the sharpest decline, moving from -4 to -10 in the Customer Loyalty Industry Benchmark Quarter Two 2018 ranking.