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How artificial intelligence is revolutionising customer care

Co-op Bank introduces chat bot

Technologically, we have come a long way. From smoke signals to the telegram, to telephones and the internet, our modes of communication are rapidly evolving.

The functionality of platforms like messengers has also shifted, from an era when they were just used for messaging to an age where we use them to showcase our social lives to our friends and the rest of the world.

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