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Governor Njoroge wants better customer care

CBK Governor Patrick Njoroge

NAIROBI, KENYA: The Central Bank Governor Patrick Njoroge has urged banks to change the way they do business so that they can convince Kenyans to back the removal of rate caps.

Speaking at the Kenya Bankers Association 6th Annual Banking Research Conference, Dr Njoroge said banks need to start treating customers better and be upfront about fees and charges.

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