Allow me to play the devil’s advocate. When mobile service provider Safaricom abruptly malfunctioned on Monday this week and grounded essential services, I wasn’t in the picture until a short service message arrived on my phone and I couldn’t reply to it, then a colleague brought me up to speed.
Apparently, there was a system failure that also affected the backup. Later in the day, Safaricom’s Chief Executive Officer Bob Collymore apologised to Safaricom subscribers but could not immediately give a plausible explanation. At least, when Kenya Power plunged the country into darkness not too long ago, a monkey was, conveniently, the scapegoat.