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Tough market: Malls getting creative to attract, keep tenants

A Section of The Karen Hub mall

The competition for tenants in malls is pushing mall owners and managers to get creative to attract and retain clients. Some have come up with trainings and workshops to train their clients on customer care among other disciplines.

First, it was Thika Superhighway’s Garden City which rolled out a programme to train tenants on best business practices that would enable them to attract more customers and increase sales.

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