Airtel Kenya wins global best practice case study recognition

NAIROBI: Airtel Kenya has been recognised as a global best practice case study by Socialbakers, a global social media analytics firm for outstanding performance in serving customers online.

The award recognises the company's outstanding use of online social media platforms in engagement and resolution of customer issues. With tens of thousands of Twitter followers and hundreds of thousands of Facebook fans in the country, Airtel has been singled out as being socially devoted and receptive to its customers, receiving and responding to questions and communicating within the shortest time possible.