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Britam unveils tool to boost customer service

NAIROBI, KENYA: Britam has unveiled a cutting-edge IT system aimed at streamlining its business operations. "Jawabu", as the project is known, is an ambitious IT-enabled business transformation project designed to deliver the technology capabilities required to deliver the best customer experience.

It is part of the diversified financial services group's quest to achieve its strategy for regional and local expansion through IT business transformation, and to also respond to the growing requirements of its customers.

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