Step up training facilities to boost tourism sector

Kenya seems to underestimate tourism education in assuring guests of a memorable experience. Training is the pillar that drives the tourism sector. The human factor’s central role in the delivery of quality service underscores the place of training in tourism trade.

The Kenya Utalii College (KUC) has continued to challenge poor quality service by providing the sector with unrivaled cutting-edge tourism education, which is the envy of many destinations in Africa. Graduates of the College compare favorably with the best across the globe.

What is annoying is the unregulated training sphere. Any institution is free to enter the market without being asked to meet set threshold.

The net effect of the free-for-all scenario is compromised quality of tourism education. Many bogus institutions are fleecing the public under the guise of offering training.

The big question is how to maintain leadership in an increasingly competitive training arena. Professional management of key hospitality and tourism training institution is the only way to sustain the country’s competitiveness.

It is upon KUC to see to it that the institution retains its strategic position in the training sub-sector. I salute KUC for remaining the country’s training center for specialized tourism manpower.