Kenya seems to underestimate tourism education in assuring
guests of a memorable experience. Training is the pillar that drives the tourism
sector. The human factor’s central role in the delivery of quality service
underscores the place of training in tourism trade.
The Kenya Utalii College (KUC) has continued to challenge
poor quality service by providing the sector with unrivaled cutting-edge
tourism education, which is the envy of many destinations in Africa. Graduates
of the College compare favorably with the best across the globe.
What is annoying is the unregulated training sphere. Any
institution is free to enter the market without being asked to meet set
threshold.
The net effect of the free-for-all scenario is compromised
quality of tourism education. Many bogus institutions are fleecing the public
under the guise of offering training.
The big question is how to maintain leadership in an
increasingly competitive training arena. Professional management of key
hospitality and tourism training institution is the only way to sustain the
country’s competitiveness.
It is upon KUC to see to it that the institution retains its
strategic position in the training sub-sector. I salute KUC for remaining the
country’s training center for specialized tourism manpower.