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A tout loads luggage on top of a matatu in Eldoret. Commuters did not use the cashless system Monday. [Photo: Kevin Tunoi/ Standard]
Most public service vehicles on various routes in Nairobi did not implement the new cashless fare system Monday.
Matatu operators and passengers interviewed at various bus stations within the city said the roll-out should have been done gradually to enable all commuters to acquire the cards.
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