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Safaricom makes major development in western Kenya region

By Joseph Sosi | June 6th 2017

Safaricom has today opened a fourth regional office in Kisumu at Tuff Foam mall that will serve its customers in at least ten counties in Western and Nyanza.

Customers in Busia, Bungoma, Homabay, Kakamega, Kisii, Kisumu, Migori, Nyamira, Siaya, Vihiga and parts of Narok County including Kilgoris town and its environs will now access instant services at the offices and sixteen dealer outlets in various towns in the region.

Kisumu residents watch dancers entertaining Bob Collymore at the new Kisumu regional office

“Two years ago, we embarked on a regionalisation strategy with the aim of consolidating our investments to better serve our customers, wherever they may be across the country. This strategy has led to increased convenience for Safaricom customers, and enables us to have a closer understanding of their needs when designing our products and services,” said Bob Collymore, CEO Safaricom.

The operator has increased its 3G broadband coverage in the ten counties by 138 percent and has more than 1,300 sites for service delivery.

The company has also rolled out 4G network in towns such as Kisii, Kakamega, Bungoma, Busia, Homa Bay, Migori, Rongo, Kendu Bay, Sondu, Oyugis, Keroka, Suneka, Awasi, Luanda, Bondo, Webuye, Malaba, Chavakali, Ahero, Mumias, Kilgoris and Port Victoria.

Last year, new regional headquarters were set up in Mombasa, Nakuru and in Nairobi serving the Coast, Rift and Nairobi East Regions in a move that saw the company registering 3 million more customers.

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