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The Huduma Centres are becoming inefficient and ineffective

By Daniel Ogetta | July 27th 2016

The promulgation of the new constitution has seen the devolution of government services to the reach of the common 'mwananchi'. Among them was issuance of identity cards, HELB application services, NHIF subscription and NSSF services.

Kenyans as a result could evidently feel proud of the new Kenyan constitution. Initially, it could take one in need of these services several months to access them or were forced to travel to Nairobi, the capital city to get their needs addressed in what was considerable timely. We must appreciate the fact that the number of Huduma Centers is less; no wonder whenever you storm into any of them, you won't be mesmerized by the queue over there.

 Consequently, on the tickets issued to one whenever s (he) pays a visit to any conveys the same. “30 clients on waiting, before you are served" read the tickets. Furthermore you are reminded of being courteous enough to remain patient until your turn reaches to be served.

In a nutshell, the Huduma centers are never effective as they were previously. 'Familiarity breeds contempt' so they say. The services they offer are no better. An application for a duplicate of a national identity card for instance takes merely two months. This is no difference in consideration of the previous method where one had to wait for an equivalent or less days.

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