×
App Icon
The Standard e-Paper
Join Thousands of Readers
★★★★ - on Play Store
Download Now

How the 'idiot curve' can help in bettering customer service

Vocalize Pre-Player Loader

Audio By Vocalize

[iStockphoto]

Whenever we are starting something new or stepping into unfamiliar territories, fear can hold us back.

During such times, logic and timelines may seem irrelevant.

Get Full Access for Ksh299/Week.
Fact‑first reporting that puts you at the heart of the newsroom. Subscribe for full access.
  • Unlimited access to all premium content
  • Uninterrupted ad-free browsing experience
  • Mobile-optimized reading experience
  • Weekly Newsletters
  • MPesa, Airtel Money and Cards accepted
Already a subscriber? Log in
Football
A decade at the helm: Gianni Infantino marks 10 years as Kenya features in FIFA's long-term plan
Football
Frenchman Mette off to winning start as Tusker edge Murang'a Seal 1-0
By AFP 21 hrs ago
Football
FIFA boss 'very reassured' about World Cup in Mexico despite violence
By AFP 22 hrs ago
Sports
Mourinho, the unwelcome guest at Madrid's home