How banks can help to improve their customers' tax compliance

Hundreds of locals await service at the KRA Mombasa Service Center. [File, Standard]

Discussions on tax compliance in Kenya frequently focus on enforcement and penalties. However, we seldom consider: What if the issue isn't willingness but rather capacity?

The truth is that numerous businesses and individuals find it challenging not due to a desire to avoid their responsibilities but because understanding tax systems resembles interpreting a foreign language without a guide. This is where banks have a unique opportunity to transform into facilitators of compliance instead of just being intermediaries of trade.