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Nairobi residents to lodge water, garbage complaints online

NMS Water Chief Officer Mario Kainga, Environment Complaints Committee CEO John Chumo, and KARA CEO Henry Ochieng. [Boniface Okendo, Standard]

Nairobi residents will now be able to lodge direct complaints on water shortage and uncollected garbage to the county government through an online platform.

The citizen engagement platform called Hatua was launched yesterday, giving residents a platform to seek answers on uncollected garbage, illegal dumping,  lack of water, uncontrolled development, air, noise and river pollution, among others.

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