Magic of strategic plans is in their implementation

A key reason for the existence of this column is to ensure efficiency and probity in public service. This is partly done by publishing readers’ opinions and complaints, which sometimes point out system flaws and human resources frailties.

More importantly, public institutions or officers are offered a right of reply, whose aim is to make certain customer concerns have been noted. A theme we have often repeated is that impressive documents with lofty plans and visions count for nothing if not well implemented.