List: Services public universities are onboarding on e-Citizen as deadline nears

Government e-Citizen portal. [David Gichuru, Standard]

More than 1,000 services offered by public universities will soon be accessible on e-Citizen as the institutions rush to meet the deadline for transitioning to the government's online platform.

The deadline for the migration of all government services is September 30, 2023.

A statement by the Ministry of Interior and National Administration State Department for Immigration and Citizen Services on Thursday, August 10, indicated that Vice Chancellors and other senior administrators from 47 public universities convened in Mlolongo, Machakos County, for an onboarding retreat to streamline and finalize the implementation of admission procedures and essential services.

The meeting was presided over by Immigration and Citizen Services Principal Secretary, Julius Bitok.

"We have crossed the Rubicon on this, and going digital is no longer an option. It is a non-negotiable minimum that all public universities are required to comply with, and for very good reasons, as digitalisation is a legacy target of the government," said Bitok.

President William Ruto gave all public institutions, including universities, an end-of-year deadline to digitise their services.

Some of the services to be offered by public universities on the e-Citizen platform include:

1. New students' application

  1. Course Registration
  2. Application for Transcripts
  3. Employer's Graduates Verification and Verification of Documents
  4. Library Services
  5. Student Portal
  6. Scholarship Application
  7. Work Study Application
  8. E-learning Services
  9. Application for Examination Remarking
  10. Replacement of Transcripts and Certificates
  11. Application for Retake
  12. Clearance Application
  13. Student ID Replacement
  14. Bursary application

At the moment, over 5,127 government services are available on e-Citizen, and a similar number is targeted for online end-to-end availability by December 2023.

Besides cutting the cost of time and money for clients seeking government services, the campaign is also expected to minimise corruption and pilferage believed to cost the government millions of shillings in lost revenue.