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Have you ever heard of conversational receptiveness? This is a tactical approach that seeks to improve engagement with opposing views. It enables amicable conflict resolution which ensures that when people disagree, they do so in a non-violent manner. Such a skill is particularly important currently here in Kenya as we approach one of the most competitive presidential elections in our history and more so the overwhelming effects of climate change.
Conversational receptiveness is undergoing further research at the Harvard Kennedy School of Government. The research encompasses other skills that include decision-making, negotiations, conflict, teams, advice-taking, consumer behaviour, and the psychology of language.
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