× Digital News Videos Africa Health & Science Opinion Columnists Education Lifestyle Cartoons Moi Cabinets Arts & Culture Gender Planet Action Podcasts E-Paper Tributes Lifestyle & Entertainment Nairobian Entertainment Eve Woman TV Stations KTN Home KTN News BTV KTN Farmers TV Radio Stations Radio Maisha Spice FM Vybez Radio Enterprise VAS E-Learning Digger Classified Jobs Games Crosswords Sudoku The Standard Group Corporate Contact Us Rate Card Vacancies DCX O.M Portal Corporate Email RMS
×
VAS

ELECTION 2022

Why internet outage hit Safaricom users

COUNTIES
By Hillary Orinde | Jul 22nd 2018 | 1 min read

Kenya’s largest telco, Safaricom subscribers were for the better part of Sunday cut from internet and voice connectivity.

Hitherto, users took to social media to vent their frustrations over the outage.

After about five hours of the inconvenience, the service provider explained the glitch was as a result of fiber link cuts.

In the three paragraphed notice to its customers, Safaricom said: “We wish to apologise to our customers and partners that are currently experiencing voice and data outage, caused by multiple fiber link cuts affecting critical transmission equipment”.

They added that voice and SMS services were lost in the Coast and Lower Eastern regions and a general data unavailability across the network.

The services have been restored so far.

Fiber links cuts

Fiber cuts are not always necessarily malicious and have often exposed how fragile the internet can be. Incidents such as severe weather have been known to cause the disruptions.

According to wired.com, when they do happen, the internet infrastructure community works to implement redundancies and traffic rerouting tactics so physical disruptions don't cause digital ones.

Share this story
Safaricom explains network hitch experienced on Sunday
Safaricom subscribers experienced various challenges on Sunday morning and the network provider issued a statement explaining what went wrong
When Njonjo almost resigned over coffee smugglers
Known as the era of black gold, it began in 1976 when Ugandan farmers decided to sell their coffee in the private market.

.
RECOMMENDED NEWS

;