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Elusive but important zero in seeking crucial papers

Parents storm offices of the registrar of persons to verify birth certificates

Zero. The digit that has made Faith Kosgey and thousands of parents make endless trips to the registrar of persons' offices to beat a Government deadline in registering students for the National Education Management Information System (NEMIS).

Kosgey started the long process of acquiring a birth certificate for her eight-year-old daughter last month and when she finally had it, she thought the hassle was behind her.

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